Shipping 

Next day delivery via cold chain logistic.

For urgent deliveries, kindly contact our customer service via WhatApps at +60 11 1993 1134.

Storage & Serving Precautions

Refrigeration (0-4°C): Jujucollagen fish maw dessert must be kept in the fridge to maintain its freshness. Avoid freezing.  

Best Consumed Within 14 Days It is best to consume within 14 days for the best effect!

To ensure the freshness and quality of every product, our kitchen operates exclusively on a pre-order basis.

We kindly recommend placing your order at least 3 days in advance. For urgent orders or special arrangements, please contact us via WhatsApp at +60 11 1993 1134 for further assistance.

Refund Policy

– Strictly no refund or exchange is allowed once payment is made. 

– In the event that the item received is damaged/not in good condition, please immediately contact our customer service team at +60 11 1993 1134 

– Jujucollagen reserve the right to refuse any returns or exchanges.

– All items are not returnable due to the product’s nature & hygiene reason.

Need help?

Contact us at hello@jujucollagen.my or WhatApps us at +60 11 1993 1134 for questions related to Shipping, Returns & Storage.